Are you a people person who’s passionate about great customer service?

Do you have previous retail sales experience?

Are you a team player brimming with enthusiasm?

If the answer to those three questions is ‘Yes’ then we have the perfect role for you...

Tile Mountain is the UK’s fastest growing tile retailer with both an ecommerce and traditional retail presence. Due to the success of our flagship store in Stoke on Trent, we’re embarking upon a roll out of several stores at key locations across the UK.

Our first new store will be based in Stockport, Greater Manchester and we’re recruiting a full team of Sales Assistants to help us showcase our extensive range of great value tiles and tiling products, and satisfy our customers’ every need.

You’ll be part of a small in-store team whose number one goal is to get to the heart of what customers need for their tiling project. Be it wall tile suggestions for a kitchen revamp, a huge trade order for commercial premises, or recommendations for adhesive and grout - you’ll understand what customers are looking for and offer solutions that fit their requirements.

Typical tasks include:

• Greeting and liaising with customers when they enter the store
• Providing information and advice on products / product types
• Dealing with requests for tile samples
• Understanding customer requirements and suggesting products that suit
• Taking orders and processing payments
• Monitoring stock levels and advising on delivery
• Loading customer vehicles
• General housekeeping

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Excellent communication skills
• Highly developed interpersonal skills
• Ability to multitask
• Outstanding customer service skills
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required).

Tile Mountain is the fastest growing online Tile Retailer in the UK and is based in Stoke-on-Trent. The company offers a range of Tile products via its website www.tilemountain.co.uk, available for delivery next working day.

Since inception in 2013, Tile Mountain has grown rapidly and has recently moved to a purpose built, £10m, 120,00 sq ft office complex and distribution centre in Tunstall, Stoke on Trent.

To support this rapid growth we are looking to recruit a Junior SEO Executive to join our IT department.

The role is fast-paced and varied and the successful applicant will be expected to take ownership of projects and contribute to improving organic rankings for our customer facing site, as well as technical SEO . Typical tasks include:

• Producing SEO audits of the Tile Mountain website and advising on content improvements
• Delivery of technical reports and competitor analysis
• Assistance in overall keyword strategy
• Production of reporting documents and presentation material
• Work closely with Content Manager to develop holistic strategy for onsite and offsite activity
• Regular auditing of Tile Mountain’s backlink profile to ensure adherence to Google best practice and regulations
• Working in conjunction with in-house IT team, offshore developers, and third party design and PR agencies to define and execute link building strategies

Our company is built on its reputation for providing outstanding customer experience and we are constantly improving our processes and the usability of the site to deliver best-in-class customer journeys. As such, the ideal candidate would be able to demonstrate:

• Organisational skills
• Excellent verbal and written communication skills
• Ability to multitask and meet deadlines under pressure
• Ability to work under own initiative
• Technical problem solving and analytical skills
• Project management skills
• Ability to prepare well detailed documentation with attention to detail
• Ability to learn quickly