Are you a people person who’s passionate about great customer service?

Do you have previous retail sales experience?

Are you a team player brimming with enthusiasm?

If the answer to those three questions is ‘Yes’ then we have the perfect role for you...

Tile Mountain is the UK’s fastest growing tile retailer with both an ecommerce and traditional retail presence. Due to the success of our flagship store in Stoke on Trent, we’re embarking upon a roll out of several stores at key locations across the UK.

Our next new store is based in central Birmingham and we’re looking to add to our team of Sales Assistants to help us showcase our extensive range of great value tiles and tiling products and satisfy our customers’ every need.

You’ll be part of a small in-store team whose number one goal is to get to the heart of what customers need for their tiling project. Be it wall tile suggestions for a kitchen revamp, a huge trade order for commercial premises, or recommendations for adhesive and grout - you’ll understand what customers are looking for and offer solutions that fit their requirements.

Typical tasks include:

• Greeting and liaising with customers when they enter the store
• Providing information and advice on products / product types
• Assessing customers’ tiling needs and providing relevant advice and guidance
• Dealing with requests for tile samples
• Understanding customer requirements and suggesting products that suit
• Taking orders and processing payments
• Monitoring stock levels and advising on delivery
• General housekeeping

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Excellent communication skills
• Highly developed interpersonal skills
• Ability to multitask
• Outstanding customer service skills
• Previous customer-facing retail experience
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required).