The role is fast-paced and varied and the successful applicant will be expected to take ownership of projects and be responsible for maintaining our product portfolio on our customer facing site.

• Working in conjunction with Content, Customer Services, IT, and Buying teams to upload new products to the site
• Management of product listings, category pages, and range pages
• Uploading product copy and imagery supplied by in-house content team
• Responsibility for all on-site touch points including cross-sell/upsell opportunities,visual merchandising, taxonomy, and product recommendations
• Update product information management system
• Review on site search results to deliver the best customer experience
• Ensuring the Tile Mountain brand is appropriately represented on the e-commerce platform
• Using data to drive profitable sales

• An excellent understanding of ecommerce.
• Experience in the use of the Magento & Google Analytics
• Data analysis skills.
• Content skills both product, copy, content & media.
• Knowledge of A/B & MVT testing and content personalisation

Competencies:

• Commercially aware and results driven
• Passionate about e-commerce and the customer experience

Are you a people person who’s passionate about great customer service?

Do you have previous retail sales experience?

Are you a team player brimming with enthusiasm?

If the answer to those three questions is ‘Yes’ then we have the perfect role for you...

Tile Mountain is the UK’s fastest growing tile retailer with both an e-commerce and traditional retail presence. Due to the phenomenal success of our flagship store in Stoke on Trent, we are expanding our sales team to help us showcase our extensive range of great value tiles and tiling products, and satisfy our customers’ every need.

You’ll be part of a small in-store team whose number one goal is to get to the heart of what customers need for their tiling project. Be it wall tile suggestions for a kitchen revamp, a huge trade order for commercial premises, or recommendations for adhesive and grout - you’ll understand what customers are looking for and offer solutions that fit their requirements.

Typical tasks include:

• Greeting and liaising with customers when they enter the store
• Providing information and advice on products / product types
• Dealing with requests for tile samples
• Understanding customer requirements and suggesting products that suit
• Taking orders and processing payments
• Monitoring stock levels and advising on delivery
• Loading customer vehicles
• General housekeeping

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Excellent communication skills
• Highly developed interpersonal skills
• Ability to multitask
• Outstanding customer service skills
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required).

To support our rapid growth we are looking to recruit a Junior IT Analyst to join our team.

The successful applicant will be expected to take ownership of projects from start to finish.

Typical tasks include:

• Analysis and improvement of our e-commerce site using Magento using toolsincluding Google Analytics, Hotjar, Piwik and Mouseflow
• ERP using Microsoft Dynamics NAV
• Designing and implementing a wide variety of IT systems to meet therequirements of the business
• Understanding customer requirements and suggesting products that suit
• Providing front-line IT support to the business and acting as an escalation pointfor help desk tickets
• Working with an in-house team of software developers

Our award winning company is built on its reputation for providing outstanding customer experience, and we are continuously improving our processes and the usability of the site to deliver best-in-class customer journeys. As such, the ideal candidate would be able to demonstrate:

• Technical problem solving and analytical skills
• Organisational skills
• Excellent verbal and written communication skills
• Ability to multitask and meet deadlines under pressure
• Ability to work under own initiative
• Project management skills
• Ability to prepare detailed documentation