Tile Mountain is the UK’s fastest growing tile retailer and has both an industry leading ecommerce and traditional retail presence. Since inception in 2012, Tile Mountain has grown rapidly and to support this growth we are looking to expand our buying team with the addition of a Data Analyst / Buying Coordinator with previous experience in a similar role to join our team.

The Data Analyst / Buying Coordinator will work primarily within the buying department and provide administrative support to the busy stock control team. Due to the fast-paced nature of our business and the constant procurement of new product ranges, we are looking for someone with exceptional analytical and organisational skills to help make our buying/procurement process as efficient as possible.

• Analysis of sales data for stock planning
• Daily management of stock and forward planning in order to meet customer demand
• Processing purchase orders and sales orders accurately
• Arranging delivery of new stock from overseas suppliers
• Liaising with suppliers regarding queries and pricing
• Processing of completed shipping/consignment documentation
• Supporting with transport and shipping arrangements
• Stocktaking (both physical & administrative)
• Oversee storage of products, particularly of fragile items
• Coordinate regular inventory audits
• Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)
• Keep updated inventory records (including daily shipments)
• Ensuring purchases do not exceed budget
• Placing orders to replenish merchandise as needed
• Forecasting supply and demand to prevent overstocking and running out of stock

Our company is built on its reputation for providing industry leading products at unbeatable prices and an outstanding customer experience, and we are constantly improving our processes and expanding our range to ensure we deliver the products our customers want, when they want them. As such, the ideal candidate will have:

• Highly developed interpersonal skills
• Ability to multitask
• Highly developed analytical skills
• Ability to interpret large amounts of data
• Excellent communications skills

• Accurate and numerate
• Ability to complete tasks to strict timescales
• Problem solving skills
• ICT literate (Excel/Spreadsheets)
• Willingness to learn
• Excellent time-keeping
• Undergraduate degree

The role is fast-paced and varied and the successful applicant will be expected to take ownership of projects and be responsible for maintaining our product portfolio on our customer facing site.

• Working in conjunction with Content, Customer Services, IT, and Buying teams to upload new products to the site
• Management of product listings, category pages, and range pages
• Uploading product copy and imagery supplied by in-house content team
• Responsibility for all on-site touch points including cross-sell/upsell opportunities,visual merchandising, taxonomy, and product recommendations
• Update product information management system
• Review on site search results to deliver the best customer experience
• Ensuring the Tile Mountain brand is appropriately represented on the e-commerce platform
• Using data to drive profitable sales

• An excellent understanding of ecommerce.
• Experience in the use of the Magento & Google Analytics
• Data analysis skills.
• Content skills both product, copy, content & media.
• Knowledge of A/B & MVT testing and content personalisation

Competencies:

• Commercially aware and results driven
• Passionate about e-commerce and the customer experience

The role is an interesting and varied one and primarily involves engaging customers via email as well as inbound/outbound calls to our existing customer base.

• Making a high number of outbound calls
• Answering general customer enquiries
• Offering style and product advice
• Data entry and order processing

Our company is built on its reputation for outstanding customer care and we continually strive to offer first class customer service at all times. As such, the ideal candidate would be able to demonstrate:

• Proven Sales & Administration experience
• Proven communication skills at all levels
• Confident phone manner
• Ability to deal with complex customer enquiries and sales related issues
• Basic computer and data entry skills (Word, Excel, Google Docs)
• Friendly and approachable demeanor

We are a young company and are looking for someone enthusiastic about providing best-in-class customer experience to grow with the business. Full product knowledge training will be provided. Responsibilities:

• Answering inbound customer inquiries
• Managing own workload
• Responding to customer emails and contact forms
• Contacting existing customers to offer sales support
• Escalating issues to Customer Services Manager
• Up-selling additional products and accessories
• Liaising with third party couriers to arrange delivery
• Taking ownership of individual orders and resolving any issues that may arise
• Taking payment over the phone
• Processing returns
• Advising customers on alternative products/stock levels/delivery times
• Working with other departments including IT, Order Fulfilment, Dispatch, Marketing to constantly improve customer journey