01782 223822

Privacy Policy

This privacy policy explains how we collect your personal information when you use this website.

What information do we collect about you?

When you place an order or create an account on our website we collect information about you.

This information contains:

  • Customer Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Telephone Number
  • We also collect information about you when you enter competitions, provide feedback and complete surveys.

    When you browse the website web usage anonymous information is collected using cookies.

    How will we use the information about you?

    We use the information collected from you to process your order and if you create an account, manage your account.

    If you agree to be contacted for promotions then we will use your information to contact you to:

  • Send you special offers and discount vouchers
  • Take part in competitions
  • Inform you about new products and services that may be of interest to you.
  • Emails are sent from Copernica marketing software which stores data on:

  • Customer Name
  • Email Address
  • Your order number and products on the order
  • How you can access and correct your information

    You have the right to request a copy of all information we hold about you. If you wish to have a copy of your personal information, please contact the customer support team on 01782 223822 or send an email to: gdpr@tilemountain.co.uk. To ensure your information is kept up to date you can ask us to correct or remove your information as you see fit. If you wish to correct or delete your information please contact the customer support team on 01782 223822 or send an email to: gdpr@tilemountain.co.uk.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Other Websites

    Our website links to other websites such as Trustpilot. This privacy policy only applies to www.tilemountain.co.uk, when you link to other websites please ensure you read their privacy policies.

    Changes to our privacy policy

    Our privacy policy is reviewed regularly and kept up to date.

    How to contact us

    If you have any questions regarding the privacy policy or any information we store about you please contact the customer support team on 01782 223822 or send an email to: gdpr@tilemountain.co.uk.

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