If you receive damaged or incorrect tiles you will need to inform Tile Mountain within 2 working days from delivery. Please provide an image taken whilst the items are still on the pallet. We will endeavour to send replacements or issue a refund where applicable as quickly as possible.
Tile Mountain offers continual low prices and has a rapid stock turnover, as such we are unable to accept returns of any leftover products or items that fall outside of a full order cancellation.
You have the right to cancel your full order 14 days from the date the order was placed. Once you have notified us of your wish to cancel an order, you have 14 days from the date of notification to return the goods to us. All returned goods must be sent in the original packaging to our main distribution warehouse. Customers are responsible for arranging transport and insurance of goods. Refunds will be processed within 5 working days following our receipt of the return. A photo of the goods being returned must be provided prior to arranging transit to allow us to determine that the items are in a resalable condition. To request to cancel an order please click here Return Request Form
Items that have been specially ordered for a customers’ specific needs cannot be returned for a refund.