Urban Grey Cement Effect Matt Porcelain Wall and Floor Tile

Thanks for your feedback. I’m sorry the tiles vary slightly in size and that aligning them to achieve a straight look has been difficult for you. These tiles are not rectified - which means that they have been sized before firing, but have not been trimmed afterwards. During the baking process, the tiles can expand/contract as moisture is removed, and some tiles are trimmed after firing to achieve an exact size within a batch. Unrectified tiles can, therefore, vary slightly by a few mms within a batch. This has to be within a strict industry tolerance, and can be remedied by using a grout joint of 3mm or more. However, if you’d like, we can review options for you (e.g., guidance on layout or possible replacements if still required). Please get in touch with us at 01782 223822 or via your order details, and we’ll help find a solution. Regards, Joanna